Front desk customer service description. Minimum of 1 year commitment required/desired.

Front desk customer service description A Front Desk Agent must be able to remain calm and professional when dealing with guest complaints or emergencies. Write your own Hotel Front Job description for Front Desk Clerk, Sr. We have included front desk sales associate job description templates that you can modify and use. The Hotel Front Desk plays a vital role in ensuring a seamless and welcoming experience for guests at any hospitality establishment. A well-crafted Front Desk Executive job description is essential for attracting and retaining Front Desk Receptionists are expected to provide excellent customer service. Customer Service Representative. The Lead Registrar is responsible for a variety of duties including, but not limited to answering the telephone, greeting Front Desk Associate is responsible for providing excellent customer service to hotel guests, helping with check-in and check-out procedures, and answering inquiries about hotel services. To write an effective front desk associate job description, begin by listing detailed duties, responsibilities and expectations. Take off into your future and join a fast-growing company where career opportunities abound! You can pursue your career goals through on-the-job training, gain hands-on experience, and receive mentorship from a diverse group of team members, many who have also started in your shoes. About the Front Desk Attendant role. Front desk Job Description Job Title: Front Desk/Customer Service (PT, FT) Reports to: General Manager Dates of Employment: Desired start date: September 1, 2019. This post provides detailed information on the front 31,668 Front Desk Customer Service jobs available on Indeed. About the Front Desk Coordinator role. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. The qualifications and skills for this job role are: Exceptional communication skills, both verbal and written, for Our Builder already knows the top skills hiring managers are looking for on a Front Desk Customer Service Representative resume and lets you add them with a click of a button. Apply to Front Desk Agent, Front Desk Receptionist, Customer Service Representative and more! Find out how your skills align with the job description. Provides guest service, guidance and leadership to ensure consistent customer service is provided. A successful Front Desk Manager must have excellent communication skills, be organized, and detail-oriented. Must be a team player and have When crafting a compelling Front Desk Representative job description, divide it into 3 clear sections: Job Brief, Responsibilities, and Skills & Requirements. Customer Service: Patient interpersonal skills are very important since Dental receptionist job description deal with patients on a daily basis. Front Desk Manager Job Description Template Job Brief. You can complete this skills profile with the hiring manager to define the role, contribution, and skills needed. Modify duties and responsibilities based on your needs. Outstanding customer service 192 Front Desk Supervisor Hilton jobs available on Indeed. Proficient in [scheduling software] and [CRM system], with a track record of streamlining check-in processes, reducing wait times by [percentage]. We are searching for a professional and customer-service oriented Front Desk Manager to oversee all receptionist and secretarial duties at our main entrance desk. Oct 23, 2024 · Good example: “I am an experienced Front Desk Assistant with a proven track record of providing excellent customer service. Our Front Desk Attendant job description includes the responsibilities, duties, skills, education, qualifications, and experience. It is customizable and ready to post to job boards. Certifications Front desk agent job description example Dolphin Pod Resort is hiring front Regardless of experience level, Front Desk Agents must possess excellent communication and customer service skills, the ability to multitask, and a professional demeanor. 4 days ago · Educational Qualifications: Bachelor's degree in hospitality management, business administration, or a related field. Apply to Front Desk Manager, Front Desk Agent, Front Office Manager and more! but willing to train the right customer service professional Pulled from the full job description. The job requires interacting with all sorts of people, so the To write an effective front desk coordinator job description, begin by listing detailed duties, responsibilities and expectations. Oct 3, 2019 · Front Desk Lead Registrar/Customer Service Job Description Functions: This is a part‐time position under the direction of the Director of Finance. Responsible for providing customer service and managing the front desk at the gym. For example, service desks handle incidents and service requests, but they also manage IT changes, ensure compliance with service level agreements (SLAs), and Jul 18, 2023 · Furthermore, with the advent of technology, Spa Front Desk Receptionists will be required to have excellent communication and customer service skills to complement automated systems. 1-3 years of customer service and/or sales experience (preferred) Please provide a resume when applying for A service desk, on the other hand, is both proactive and reactive, encompassing a broad range of IT service management (ITSM) activities aimed at enhancing overall IT service delivery. Performs administrative duties such as answering phones, cleaning work space, and assisting managers and May 1, 2023 · The key to being successful in this Front Desk Agent job description is excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. We make the hiring process one step easier by giving you a template to simply post to our Interview Questions For Front Desk Guest Services Manager Position Status of the number of rooms available for sale. Manage and maintain corporate calendars. Proficiency in office software, including Microsoft Office or Google Workspace. This involves actively listening to their needs, addressing concerns promptly, and providing assistance with a friendly demeanor, fostering loyalty and satisfaction. Explore the difference between Front Desk Representatives and Customer Service Desks in their roles, responsibilities, skills, salary, and career growth opportunities. Job Description: Greeting and checking out guests with exceptional customer care. Location: Chicago, IL The Front Desk Attendant is an essential part of providing excellent customer service in any business or organization. It is important that the candidate possess outstanding customer service skills This free Front Desk Agent job description sample template can help you attract an innovative and experienced Front Desk Agent to your company. 2-year experience in a customer service environment. The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality. Unlock the key to Front Desk Excellence with this customer service reception training checklist. A front desk agent is a customer service professional responsible for providing administrative, clerical, and hospitality services. We have included front desk representative job description templates that you can modify and use. This position requires excellent customer service skills, as well as knowledge of gym policies and procedures. We have included front desk agent job description templates that you can modify and use. Front Desk Clerk handles or appropriately escalates customer service issues. A welcoming, attentive, and compassionate approach can help patients feel The hotel front desk agent should have a cheerful disposition and a strong desire to provide our customers with exceptional service. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. Pulled from the full job description. Excellent interpersonal and communication skills. Kroger Front End Manager Job Description Example. 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The goal is to No experience requited, hiring immediately, appy now. Additionally, a front desk receptionist has an average salary of $31,050, which is higher than the $30,604 average annual salary of a receptionist/customer service. Skills. Prior front desk or Front Desk Coordinator Duties and Responsibilities. Elevate your walk-in visitor welcome Top Required Front Desk Skills for Resume. We are looking for a friendly and efficient Hotel Front Desk Receptionist to manage our reception area. A Front Desk Representative should have strong communication skills, be friendly and welcoming, and have a positive attitude towards guests and visitors. Front Desk Agent Education and Training Hotel Front Desk Job Description Overview. Tailored for receptionists, this guide covers the essential elements of customer service. The average salary for a front desk clerk or receptionist in the United States is $31,482 per year as of March 2024, with a typical range of $28,178 to $37,459, according to Salary. It is typically created by human resources or management and is used to attract and hire qualified candidates. As the first point of contact, front desk personnel are responsible for managing operations that directly impact guest satisfaction and, ultimately, the hotel's success. Trained new hires on front desk procedures and customer service standards; Developed and implemented a system to streamline front desk operations, resulting in improved customer satisfaction; Monitored front desk operations to ensure compliance with company policies and procedures. Free Front Desk Representative job description template to hire Customer service professionals. Skills and Jan 6, 2025 · Hotel Front Desk Clerk Job Description FAQs What skills does a Hotel Front Desk Clerk need? Hotel Front Desk Clerks require excellent communication and customer service skills to interact with guests and No experience requited, hiring immediately, appy now. This job description is a template that outlines the expected duties and requirements for this role. Proven experience in a customer service, receptionist, or front desk role is preferred Excellent communication skills, both verbal and written, with a professional and courteous By using a customer service desk, teams can easily organize, prioritize, manage, and respond to customer issues in a timely, efficient manner. Responds to member and Previous customer service, sales or related To write an effective front desk attendant job description, begin by listing detailed duties, responsibilities and expectations. 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This job involves greeting visitors, answering phones, responding to inquiries, scheduling appointments, and performing other clerical duties as required. Front Desk Coordinator is responsible for providing excellent customer service to guests, managing front office operations, and coordinating administrative tasks. The Front Desk Assistant is responsible for providing exceptional customer service and administrative support to the organization or business they work in. Start with a Catchy Job Title. We have included front desk job description templates that you can modify and use. We make the hiring process one step easier by giving you a template to simply post to our 4 days ago · 401K retirement plan, free and discounted hair services, creative work environment. Customize and Download this "Front Desk Customer Service Job Description". Professional Highly experienced Front Desk Coordinator with over 10 years of customer service experience in hospitality, healthcare and customer service environments. Responsibilities. bringing remarkable customer service and administrative abilities; proficient in data entry, maintenance of records and scheduling of appointments. Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Conscientious upkeep of your work environment. While it typically takes 1-2 years to become a front desk receptionist, becoming a receptionist/customer service takes usually requires 6-12 months. : Interviewing candidates for a Front Desk Guest Services Manager position involves The primary responsibility of a Front Desk Manager is to ensure the smooth check-in and check-out of guests. "Front Desk Customer Service Job Description" is in editable, printable format. They are responsible for providing excellent customer service, handling administrative tasks, and ensuring that the front office area is organized and Front Desk Receptionists usually list 16. They perform various duties, including welcoming guests, checking them in, providing information and answering queries, and ensuring that their stay is comfortable and trouble-free. Keep it Clear and Specific: Use titles like “Front Office Supervisor” or “Customer Service Supervisor” to avoid confusion. A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. Front Desk Clerk, Sr. " On the other hand, a job as a customer associate requires skills The Role of the Gym Front Desk Staff in Customer Service. If you’re shifting careers, link past duties to front desk tasks like customer service or record keeping, and use clear examples e. The ideal candidate will have a friendly and easy going personality See more The front desk receptionist is the first point of contact for customers, guests, and walk-ins. You will welcome guests and greet people who visit the business. Good use of strong words and active language. Supervise front desk staff to ensure high-quality service and adherence to company policies. To write an effective customer service receptionist job description, begin by listing detailed duties, responsibilities and expectations. The ideal candidate is friendly, organized, and capable of handling a variety of tasks in a fast-paced environment. General Description: Rocknasium is a dynamic and multi-faceted full-service climbing gym. Responds to member and Previous customer service, sales or related Job description for Front Desk Clerk. Leo’s description of his stint as a receptionist at Lockheed Martin makes for a great Crafting an effective front desk resume is crucial for standing out in the competitive hospitality and customer service industries. Get free front desk coordinator job description templates based on analyzing thousands of front desk coordinator job descriptions to identify key pieces of information you want to include when writing an front desk coordinator description. Dec 26, 2023 · The most important quality in a Receptionist role is the ability to provide excellent customer service. Post a Job Pricing; Login; Job Descriptions; Greet guests and provide them with superb Mar 17, 2023 · By following this customer service checklist, medical front desk receptionists can ensure patients have a positive and satisfactory experience. Why this example passes: Use these 9 front desk receptionist resume samples and make your own with our how-to guide to help land your next office job in 2025. Responsibilities: Greet clients and provide a warm and welcoming atmosphere 9,966 Front End Customer Service Representative jobs available on Indeed. This position must be filled by someone with exceptional customer service skills, attention to detail, and organizational proficiency. Prior experience in customer service or front desk role 20653Answered and distributed customer service telephone calls while assisting automotive services customers with cash and/or credit payment and service receipts. Excellent interpersonal skills. They may also be responsible for handling reservations, taking payments, and providing general information about the local area. Job Descriptions: Front Desk Receptionist Job Description: Dental Front Desk Job Description: Front Desk Job Duties, Receptionist Efficient Guest Records. ThisFront Desk Representativejob description template includes the list of most importantFront Desk Representative’s duties and responsibilities. Entry-level candidates may have less than a 3,338 Aviation Customer Service Representative jobs available on Indeed. They ensure the team delivers excellent customer service, handles requests and complaints efficiently, and maintains a professional image. What Does a Front Desk Agent Do? Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each Front Desk Receptionist 7 Job summary We are seeking a Front Desk Receptionist. To get the front desk position you want, you’ll need a resume that highlights your excellent people skills, organizational expertise, and your commitment to providing quality 6 days ago · Hotel Front Desk Receptionist Job Description Template Job Brief. The states with the highest salaries for front desk clerks according to Zippia include Hawaii and California, with average annual salaries of $34,069 and $33,571 A front desk job description is a document that outlines the duties, responsibilities, and qualifications for a front desk position. This free Front Desk Agent job description sample template can help you attract an innovative and experienced Front Desk Agent to your company. Apply to Front Desk Agent, Front Desk Manager, Customer Service Representative and more! Customer Service Receptionists are responsible for greeting visitors and providing them with advice and guidance. Apply to Front Desk Agent, Front Desk Receptionist, Guest Service Agent and more! Front Desk Officers typically have a minimum of 1 to 2 years of experience, usually gained through part-time work or internships in customer service or administrative roles. 98,628 Customer Service Desk jobs available on Indeed. A top-notch front desk manager should provide exceptional customer service We seek an individual committed to providing superior service and excels in a fast-paced environment to fill the critical role of Front Desk Customer Service. You will be responsible for greeting guests, Jun 10, 2024 · Below is a list of typical responsibilities for a front desk manager: Supervising the front desk staff One of the primary roles of a front desk manager is overseeing and training front desk staff. ) ; Greet and welcome guests ; Answer questions and address complaints ; Answer all incoming calls and redirect them or keep messages ; Receive letters, packages etc. Full job description. Apply to Customer Service Representative, Front Desk Agent, Help Desk Analyst and more! Search 1,988 Front Desk Customer Service jobs now available on Indeed. They should also be able to handle complaints and provide accurate information. They are responsible for managing reservations, check-ins, and checkouts, helping visitors with When a customer walks into the dry cleaners, the representative behind the desk is responsible for making the best first impression possible. This includes greeting guests upon arrival, answering phones, handling customer inquiries, processing payments, and ensuring the lobby area is tidy and presentable. Working as a Front Desk Associate can be a highly impactful role, as it serves as the first point of contact for many customers. The Front Desk Attendant is an essential part of providing excellent customer service in any business or organization. 71 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience. Customer Service Desks. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. com, the world's largest job site. As the first point of contact for clients and guests, front desk attendants must possess excellent communication and customer service skills. Good customer service skills are a must! Who does a Front Desk Representative report to? A Front Desk Coordinators are critical in managing the front-of-house operations and providing excellent customer service. Front Desk Receptionist Job Description, Key Duties and Responsibilities If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the A good Front Desk Representative will be a multi-tasking maestro, able to easily juggle taking phone calls, greeting clients, and running errands. Possesses excellent communication skills, an eye for detail, and the ability to multitask efficiently in a fast- paced environment. handles or appropriately escalates customer service issues. Ability to manage multiple tasks and work in a fast-paced environment. Knowledge of principles and procedures for providing customer services is needed to provide excellent The Front Desk Agent is responsible for providing excellent customer service and serving as the face of the company to guests. Have previous Front Desk Clerks usually have a high school diploma or equivalent as a minimum educational requirement, and gain significant experience in customer service or administrative roles. Jan 8, 2025 · Front Desk Agent Job Description Example. You want to make sure that if a guest has specified they have serious allergies, or if they have specified specifically how Front Office Job Description. Customer Service Desk Duties & Responsibilities To write an effective customer service desk job description, begin by listing detailed duties, responsibilities and expectations. This free Front Desk Associate job description sample template was created in part with the OpenAI API and thoroughly edited and fact-checked by our editorial team. Typical duties mentioned on a Customer Service Receptionist resume sample are answering or referring inquiries, giving instructions, solving problems and performing clerical tasks in the reception area. We have included front desk associate job description templates that you can modify and use. They need to have attention to detail and some proficiency in technology as needed. At least 3 years of experience in a front desk or customer service role, with 1 year of supervisory experience; Strong leadership skills and the ability Additionally, employer Front Desk Customer Service job descriptions list Lobbying as a desirable experience, even though Lobbying appears 4. The Front Desk Supervisor is responsible for managing the front desk operations and ensuring excellent customer service. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of a company. We have included customer service desk job description Proven experience as a front desk coordinator or in a customer service role. One moment please! The description you asked for is being prepared Can you describe your previous experience in a front desk or customer service role? The responsibilities of a customer service desk are more likely to require skills like "service desk," "strong customer service," "front desk," and "windows. Home / Job Description Hub / Hospitality / Current; Front Desk Agent Job Description Template [2024] A Front Desk Agent is an individual responsible for ensuring a positive guest experience by managing front desk operations, handling reservations, check-ins, and check-outs, and providing information about the hotel's services and amenities. 3 days ago · Crafting a compelling job description is crucial to attracting the right candidates. 132 Airport Front Desk Jobs jobs available on Indeed. They are the first point of contact for members and play a significant role in addressing their needs and concerns. Job Description for a Front Desk Receptionist: Knowledge, Skills, Abilities, and other Characteristics (KSAO) Knowledge. Our Front Desk Coordinator job description includes the responsibilities, duties, skills, education, qualifications, and experience. YMCA FRONT DESK JOB DESCRIPTION Job Title: Front Desk/Membership Representative Reports to: Rosemary Carey, Membership and Wellness Director Revision Date:3/1/2020 POSITION SUMMARY: Delivers excellent service to all members, guests, and program participants. Use Keywords from Job Descriptions Are you looking for a role to help you develop your customer service skills in a customer-facing environment? As a Front Desk Representative, you will be the first point of contact for customers entering a company's lobby and will set the tone for the customer's experience. Minimum of 1 year commitment required/desired. You’ll want to stress the positive qualities you offer to employees and why a job seeker would want to work for The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. Email. Use it to save time, attract Implement strategies to improve customer service, productivity and efficiency at the front desk . We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. This straightforward structure helps potential candidates quickly understand what the job entails. The employee should promptly greet the customer and provide professional service. They perform various functions, including providing clerical and customer support duties. Debt Collector. Excellent customer service Excellent customer service and communication skills. The front office supervisor is responsible for overseeing the day-to-day operations of the front desk, ensuring that the front office staff provides excellent customer service and maintains a clean and organized work environment. The front Front desk clerks are expected to deliver exceptional customer service to patrons or guests to improve chances of repeat patronage. Front Desk Receptionist Job Description FAQs What skills does a front desk receptionist need? A front desk receptionist should have excellent communication and customer service skills, as they are the first point of contact for visitors. Provide the highest quality of To write an effective front desk agent job description, begin by listing detailed duties, responsibilities and expectations. Jan 2, 2025 · 4 tips for writing a great front desk resume. Apply to Front Desk Agent, Help Desk Analyst, Customer Service Representative and more! 32,396 Customer Service Front Desk jobs available on Indeed. and distribute them ; Prepare outgoing mail by drafting correspondence, securing parcels etc. Similar job titles include Hotel Receptionist and Guest Relations Officer. Provide excellent 12,219 Front Desk Customer Service Retail jobs available on Indeed. The role of a front office professional is to serve as the first point of contact for guests, clients, and customers who visit or call a business or organization. Skills: Ability to multi-task, provide quality customer service, prioritize and critical thinking in a Nov 13, 2023 · For any hotel front desk role, candidates should have strong communication and customer service skills. As a Front Desk Officer, you will be the first point of contact for visitors and clients, providing excellent customer service and administrative support. This position is normally found in the hotel industry and is responsible for ensuring excellent delivery of services to its customers. Here’s how to write an effective job description for a Front Office Supervisor: 1. Managed a customer support team improving client satisfaction by 25%. The ideal candidate will have a passion for the spa and wellness industry and a desire to provide exceptional customer service to our clients. Features More customer service job descriptions. Customer Service Exceptional customer service skills ensure a positive experience for guests. Front Desk Agent [Intro Paragraph] Start your front desk agent job description with an introduction to your company or service. A great Hotel Front Desk Medical Front Desk Clerk 1 Job summary The primary responsibility of this position is to be first point of contact for visitors, families, and employees at the Center. Jun 4, 2021 · YMCA FRONT DESK JOB DESCRIPTION Job Title: Front Desk/Membership Representative Reports to: Rosemary Carey, Membership and Wellness Director Revision Date:3/1/2020 POSITION SUMMARY: Delivers excellent service to all members, guests, and program participants. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. The most common skills for Front Desk Receptionists are customer service, guest relations, front office management, cash handling, and clerical support. In addition, the front desk person must be able to handle a Front Desk ClerkJob Descriptions - Front Desk Clerk Duties and Responsibilities. The front desk clerk responsibilities comprise attending the guests, understanding their requirements, providing them with the necessary information, directing them to the concerned personnel, etc. The Front Desk Attendant plays a crucial role in ensuring smooth operations at the front desk. Focus on concise descriptions of your customer service experience, organizational skills, and any relevant achievements. 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Supporting the salon and team members in whatever way needed. Experience Level: 1-3 years of experience in a hotel front desk or customer service role. A Front Desk Representative handles customer service interactions, schedules 110,888 Front Desk Associate jobs available on Indeed. Coincidentally, your skills section has a significant impact Front Desk Clerk Salary. Carefully examine the job description for specific customer Experience in working as a Front Desk Representative, Receptionist or relevant position. A collection of job Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. What makes up a customer service desk? There are several essential features that make a customer service desk not only effective but also an indispensable tool for almost every business today. To be successful as a Job Title: Front Desk Representative Department: Customer Service Reports to: Operations Manager Summary: [Your Company Name] is seeking a friendly and organized Front Desk Representative to be the face of our organization. At [YOUR COMPANY NAME], we understand that our front desk staff are the Kroger front end managers are responsible for ensuring exceptional service to customers at the front desk of the outlet. Here are some examples of skills to include in your Front Desk Agent job description: Greeted customers and provided excellent customer service; Processed payments and maintained accurate records of transactions; Why this example passes: Numbers and statistics add detail and quantify the results this front desk representative delivers: 4% improvement and a class size of 20-25. 1-2 years of customer service experience or Hotel Front Desk experience required; Related Job Descriptions 59,760 Customer Service Front Desk' jobs available on Indeed. Ability to consistently deliver a high level of customer service; Provide registration services for various Front Desk Receptionist with [X] years of experience managing high-volume reception areas and providing exceptional customer service. Exceptional verbal as well as written communication skills. The Front Desk Coordinator must also be able to multitask effectively, communicate clearly and professionally with all stakeholders, and provide exceptional customer service. Performs administrative duties such as answering phones, cleaning work space, and assisting Apr 25, 2021 · Learn about the key requirements, duties, responsibilities, and skills that should be in a front desk clerk job description. First name. Post your Front Desk Agent job today. Last name. Experience in a Front Desk role. In this role, you will ensure smooth front-office operations, assist visitors, and manage administrative tasks efficiently. g. 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The front end desk is undoubtedly one of the most important areas in Kroger, and indeed many companies as it is the first contact a customer or visitor makes with the Previous experience in a front desk or customer service role, Description Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State. To properly handle both internal and exterior guests, a hotel front desk agent needs to be detail-oriented, multitasking, and problemsolving - capable. This is because they interact directly with customers or The Front Desk Associate is responsible for providing exceptional customer service to guests, greeting them upon arrival, and assisting with check-in and check-out procedures. Multi-tasking specialist with an eye for detail. 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